Shipping and Returns
Welcome to our Shipping and Returns Policy at Street Furniture Store. We’re dedicated to ensuring a smooth and transparent process for all your delivery and return needs.
Delivery Services
At Street Furniture Store, we partner with trusted third-party delivery services to handle the transportation of our products. As we don’t maintain our own fleet, we rely on these reliable partners to get your orders to you safely and efficiently. While we strive for timely deliveries, please understand that unforeseen circumstances may occasionally affect delivery times. For urgent orders or specific delivery arrangements, we recommend arranging for self-collection directly from our delivery partner. For further assistance with arranging self-collection, please contact our sales team.
Shipping Charges
Certain items, particularly large or bulky ones, may incur additional charges for specialized handling or packaging. Please note that shipping charges are subject to periodic review and adjustment to reflect current market conditions.
Delivery Information
When placing an order online, please ensure accurate delivery details are provided to prevent any potential delays or issues. We kindly request reviewing all order confirmations and correspondence to verify the correctness of provided information. Additionally, please designate a contact person and provide their contact number for smooth coordination during delivery. Any specific instructions to facilitate delivery should also be communicated clearly.
Accepting Delivery
Upon delivery, it’s your responsibility to ensure someone is available to accept and sign for the delivery at the specified address. Given the nature of some products, like large street furniture, customers should be prepared for palletized deliveries. Any special requirements for offloading pallets should be communicated at the time of ordering to ensure a seamless delivery experience. Please note additional charges may apply for certain delivery circumstances, such as the need for specialized equipment or manual handling.
Damaged Items
While we take every precaution to ensure your orders arrive in perfect condition, if you notice any visible damage or discrepancies, please report them to us within 48 hours of delivery. Failure to report damages within this timeframe may limit our ability to address the issue effectively. Providing photographic evidence of the damage along with your report can expedite the resolution process.
Order Cancellation
Should you wish to cancel your order, please contact us as soon as possible. Orders for in-stock items can typically be cancelled before delivery. However, please note that custom-made or bespoke items may not be eligible for cancellation or return. Any associated costs for order cancellations, including return shipping fees, will be borne by the customer.
Payment
For your convenience and security, we accept various payment methods, including credit cards and digital payment platforms. Please ensure you have a valid payment method available at the time of purchase to complete your order seamlessly.
Returns Procedure
- If you need to return an item, please follow these steps:
- Carefully package the item in its original packaging, ensuring it is securely sealed.
- Include the delivery note or order confirmation inside the package for reference.
- We recommend using a reputable courier service with tracking capabilities for your return shipment.
- Once we receive the returned item, we will process the refund to your original payment method. Please allow some time for the refund to reflect in your account, as processing times may vary.
Missing Items
In the unlikely event of any items missing from your order, please notify us promptly. We advise customers to inspect all parcels, packages, or pallets immediately upon delivery to identify any discrepancies. Failure to report missing items within a reasonable timeframe may impact our ability to address the issue effectively.
Thank you for choosing Street Furniture Store. We’re committed to providing exceptional products and service to enhance your outdoor spaces. If you have any questions or concerns regarding our shipping and returns policy, please don’t hesitate to reach out to us.